Cancellation and Return Policy

Effective as of [12-05-2025]

1. General Provisions

- By placing an order on our website, the BUYER is deemed to have accepted the Preliminary Information Form and the Distance Sales Contract.
- All purchases are subject to Turkish Consumer Protection Law No. 6502 and relevant Distance Sales Regulations.
- Shipping costs are borne by the BUYER.
- Products will be delivered within 30 days unless otherwise stated.
- Items must be delivered in full, with all certificates and in accordance with auction listings.
- If fulfillment becomes impossible, the SELLER will notify the BUYER within 3 days and issue a refund within 14 days.

2. Unpaid Orders

- If the product price is not paid or canceled by the bank, the SELLER has no obligation to deliver.
- The BUYER’s account may be restricted from future purchases or bidding.

3. Fraudulent Credit Card Use

- If unauthorized use of a credit card is detected post-delivery and payment is not honored by the bank, the BUYER must return the product within 3 days. Shipping costs are covered by the SELLER.

4. Force Majeure

- In case of unforeseen circumstances preventing timely delivery, the SELLER will inform the BUYER.
- The BUYER may choose to cancel, request a similar product, or delay delivery.
- Refunds for canceled orders will be processed within 14 days.

5. Product Inspection

- The BUYER must inspect the product upon delivery and reject any damaged goods.
- Accepted items are assumed to be in good condition.
- If returning a product, it must be kept in original condition.

6. Right of Withdrawal

- The BUYER may withdraw from the contract within 14 days of delivery without justification.
- Auctions and winning bids are excluded from this right as per 'Products for which the Right of Withdrawal Cannot Be Used'.
- Notification must be made via registered mail, email, or phone.

7. Return Requirements

- Items must be returned with invoice, packaging, accessories, and in unused condition.
- Corporate purchases require a return invoice issued by the company.

8. Refund Terms

- The SELLER must return the full amount and cancel any associated obligations within 10 days.
- Items must be collected within 20 days.
- If item value is diminished due to the BUYER's fault, compensation will be required.
- Discounts from campaigns may be voided if withdrawal lowers the total below threshold.

9. Default and Legal Consequences

- The BUYER is liable for interest and legal costs in the event of default as per their credit agreement.
- The SELLER reserves the right to claim damages from delayed payments.

10. Payment and Delivery

- Payments must be made via bank transfer (IBAN: TR650020500009469282300004 at Kuveyt Türk Bank).
- Credit card payments are accepted via the website.
- Cash payments are not accepted.
- Orders picked up from the auction office must be prepaid.
- Products are shipped within 2 business days via Yurtiçi Kargo at the BUYER's expense.